Terms of service

DIVINE LACESS

Hair Extensions & Wigs Store

www.divinelacess.com

TERMS OF SERVICE

Effective Date: 29 March 2026

These Terms of Service (“Terms”) govern your use of the DIVINE LACESS website and the purchase of products from our online store at www.divinelacess.com. By accessing our website or placing an order, you agree to be bound by these Terms in full. Please read them carefully before using our services.

DIVINE LACESS is a premium hair extensions and wigs retailer operating from the United Kingdom. These Terms constitute a legally binding agreement between you (the customer) and DIVINE LACESS.

1. About Us

Business Name: DIVINE LACESS

Business Type: Online Retail – Hair Extensions & Wigs

Business Address: 3-5 Portland Street, Cheltenham, GL52 2NZ, United Kingdom

Contact Number: +44 7487 238227

Email: contact@divinelacess.com

Website: www.divinelacess.com

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)

2. Acceptance of Terms of Service

By visiting our website, creating an account, or completing a purchase, you confirm that:

• You are at least 18 years of age or have parental/guardian consent

• You have read, understood, and agree to these Terms of Service

• You agree to our Privacy Policy, which is incorporated into these Terms by reference

• The information you provide during checkout is accurate and complete

We reserve the right to update or modify these Terms at any time without prior notice. The updated Terms will be posted on our website with a revised effective date. Your continued use of our website after any changes constitutes your acceptance of the updated Terms.

3. Our Products & Services

DIVINE LACESS offers a curated collection of premium hair products including HD lace front wigs, glueless wigs, body wave and deep wave wigs, highlight and ombre wigs, synthetic lace wigs, and hair extensions. We make every effort to ensure that:

• Product descriptions, images, and specifications are accurate and up to date

• Colour representations are as true to life as possible, though slight variations may occur due to monitor and screen settings

• All hair products are described with honest quality grades and origin information

We reserve the right to discontinue, modify, or limit the availability of any product or service at any time without prior notice. In the event a product is listed at an incorrect price due to a typographical error, we reserve the right to cancel or refuse affected orders.

4. Pricing & Payment

4.1 Pricing

All prices displayed on our website are in GBP (British Pounds Sterling) and are inclusive of applicable VAT unless stated otherwise. Prices are subject to change without notice. The price charged will be the price displayed at the time your order is confirmed.

4.2 Accepted Payment Methods

We accept the following payment methods:

• Credit and Debit Cards (Visa, Mastercard, American Express)

• PayPal

• Apple Pay & Google Pay

• Klarna (Buy Now, Pay Later — where available)

• Any additional payment methods displayed at checkout

All payment transactions are processed securely through Shopify’s PCI-DSS compliant payment gateway. DIVINE LACESS does not store your full card details on our servers.

5. Orders & Order Processing

Once you place an order with DIVINE LACESS, you will receive an order confirmation email. This confirmation is an acknowledgement of your order, not a formal acceptance. A binding contract is formed when your order has been dispatched and a shipping confirmation has been sent to you.

We reserve the right to:

• Refuse or cancel any order at our sole discretion

• Cancel orders where payment has not been successfully processed

• Cancel orders if a product is found to be out of stock after purchase (a full refund will be issued)

• Cancel orders suspected of being fraudulent or in violation of these Terms

6. Shipping & Delivery

6.1 Order Dispatch

Orders are typically processed and dispatched within 1–3 business days of payment confirmation. Business days are Monday to Friday, excluding UK public holidays. During peak periods or promotional events, dispatch times may be slightly longer. You will be notified by email once your order has been dispatched.

6.2 Estimated Delivery Times

Estimated delivery times are as follows. Please note these are estimates only and are not guaranteed.

Destination	Estimated Delivery	Shipping Cost
United Kingdom	10–12 business days	FREE
Europe	10–12 business days	FREE
USA & Canada	10–12 business days	FREE
Rest of World	7–21 business days	FREE

DIVINE LACESS is not responsible for delays caused by customs, postal services, or circumstances beyond our control.

6.3 Shipping Costs

All orders qualify for FREE shipping, worldwide. Free shipping is automatically applied at checkout — no discount code is required.

6.4 International Orders & Customs

For international orders, the customer is solely responsible for any customs duties, taxes, or import fees applicable in their country. DIVINE LACESS has no control over and is not liable for such charges. We recommend checking with your local customs office before placing an order if you are unsure about potential charges.

7. Returns & Refunds

Important: Refunds are processed within 14 days of DIVINE LACESS receiving your returned parcel at our warehouse.

7.1 Return Eligibility

Due to the hygienic nature of hair products, we maintain a strict returns policy. Returns are only accepted if:

• You contact us to request a return before sending your item back

• The item is unused, unworn, and in its original packaging with all tags intact

• The lace has not been cut, trimmed, or had adhesive applied

• The wig or hair extension has not been chemically treated, dyed, permed, or heat-styled

• Proof of purchase (order confirmation or receipt) is provided

7.2 How to Request a Return

To initiate a return, please follow these steps:

• Step 1: Email contact@divinelacess.com with your order number and reason for return

• Step 2: Await written authorisation from our team — we aim to respond within 2 business days

• Step 3: Once approved, securely pack your item and send it to the returns address provided in our approval email

• Step 4: Share your return tracking number with us so we can monitor the parcel

• Step 5: Once we receive your parcel at our warehouse, your refund or exchange will be processed within 14 business days

7.3 Refund Timeframe

Once your returned parcel is received and inspected at our warehouse, we will notify you by email of the outcome. If approved, your refund will be processed to your original payment method within 14 business days of DIVINE LACESS receiving the returned parcel. Your bank or payment provider may take additional time to reflect the refund in your account.

7.4 Non-Returnable Items

The following items are strictly non-returnable:

• Items that have been worn, washed, or altered in any way

• Items where lace has been cut or adhesive applied

• Items returned without original packaging or tags

• Customised or special-order products

• Items marked as Final Sale or Non-Returnable at the time of purchase

• Gift cards and downloadable products

7.5 Return Shipping Costs

The customer is responsible for all return shipping costs unless the item received was faulty, damaged, or incorrect. We strongly recommend using a tracked and insured shipping service. DIVINE LACESS is not responsible for returns lost or damaged in transit.

7.6 Faulty or Damaged Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery at contact@divinelacess.com or call +44 7487 238227 with your order number and clear photographs. We will arrange a free return, replacement, or full refund at no additional cost to you.

8. Intellectual Property

All content on the DIVINE LACESS website, including but not limited to text, product descriptions, images, logos, graphics, and design elements, is the exclusive property of DIVINE LACESS and is protected by applicable intellectual property laws.

You may not:

• Copy, reproduce, or republish any content from our website without prior written consent

• Use our brand name, logo, or trademarks for any commercial purpose

• Scrape, data-mine, or extract product information in an automated manner

9. User Conduct

By using our website and services, you agree to:

• Provide accurate and truthful information during registration and checkout

• Not use our website for any unlawful, fraudulent, or harmful purpose

• Not attempt to damage, disrupt, or gain unauthorised access to our website or systems

• Not post or transmit any defamatory, offensive, or misleading content

• Follow all product care instructions to maintain the quality of your purchase

• Not resell DIVINE LACESS products without prior written authorisation

10. Limitation of Liability

To the fullest extent permitted by applicable law, DIVINE LACESS shall not be liable for:

• Any indirect, incidental, special, or consequential damages arising from the use of our products or website

• Loss of profits, data, or business opportunities

• Damages resulting from delays in delivery caused by third-party couriers

• Any adverse reaction to hair products; customers are advised to conduct a patch test where relevant

Our total liability to you in connection with any order shall not exceed the total purchase price paid for the relevant products.

11. Governing Law & Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in these Terms affects your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

12. Dispute Resolution

In the event of any dispute or complaint, we encourage you to contact us directly first:

• Email: contact@divinelacess.com

• Phone: +44 7487 238227

• Address: 3-5 Portland Street, Cheltenham, GL52 2NZ

We are committed to resolving all issues fairly and promptly. If a resolution cannot be reached directly, you may refer your dispute to an Alternative Dispute Resolution (ADR) scheme or contact the Citizens Advice Consumer Service.

13. Privacy & Data Protection

Your use of our website is also governed by our Privacy Policy, which is available on our website at www.divinelacess.com. By agreeing to these Terms of Service, you also acknowledge and accept our Privacy Policy. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

14. Force Majeure

DIVINE LACESS shall not be held liable for any failure or delay in the performance of our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, government restrictions, or disruptions to postal and courier services.